Manager - Indigenous Coordination

Commonwealth Ombudsman

Executive Level 1 - $96,035 - $103,702

Ongoing, Full-time

Canberra City - ACT; Brisbane - QLD; Sydney - NSW

Closing date: Friday, 30 June 2017

7 days to apply

Job description



The Social Services, Indigenous and Disability Branch (SSID) is staffed by specialists in the following areas of government: Centrelink, Child Support, Medicare, social services, employment, Indigenous programs and the National Disability Insurance Agency. The SSID provides strategic advice to other areas in the Commonwealth Ombudsman’s office that are responsible for the resolution of complaints. It also engages with relevant government agencies and non-government stakeholders in relation to systemic issues arising from the Commonwealth Ombudsman’s complaints work.

The role of Manager – Indigenous Coordination provides specialist advice on Indigenous cultural and accessibility issues to other areas of the office. They are also responsible for ensuring the office’s internal complaint handling processes and systems are appropriate and accessible for Indigenous people.

In conjunction with other SSID staff, the Manager – Indigenous Coordination manages the office’s Indigenous stakeholder engagement, including planning, organising and participating in outreach visits, meetings, projects, conferences and other events.

The role also drives projects aimed at improving Indigenous complaint handling across the government and non-government sectors more broadly.


Duties are to be performed under broad direction from the Senior Assistant Ombudsman, Social Services, Indigenous and Disability Branch and in accordance with the APS Code of Conduct, upholding the APS Values and upholding the office values of independence, impartiality, integrity, accessibility and professionalism. In doing this you will:

1. Identify, analyse and investigate systemic issues arising in relation to Indigenous Australians effectively accessing Australian Government services.
2. Identify practical remedies and improvements arising from individual and systemic investigations and the complaint handling processes and systems of Australian Government agencies
3. Prepare formal and informal reports, submissions, briefings, speeches and issues papers in relation to systemic issues for internal and external audiences
4. Liaise and build relationships with stakeholder agencies and community organisations
5. Lead the office’s Indigenous engagement strategy, including working with other areas of the Office to ensure the Office’s communication and internal complaint handling processes is appropriate and accessible for Indigenous Australians.
6. Manage and supervise the Indigenous coordination officer and other staff in the team as directed. Staff can be located at various offices in Australia and at different levels.


The successful candidate must be an Australian citizen.

This position is only open to people who:
• are of Aboriginal and/or Torres Strait Islander descent; and
• identify as Aboriginal and/or Torres Strait Islander; and
• are accepted by their community as being Aboriginal and/or Torres Strait Islander.


The selection criteria for this vacancy and information on how to apply can be found at our current vacancies page:

Indigenous jobseekers are encouraged to apply for this vacancy. If the job is Identified, then part or all of the duties impact on Indigenous Australian people and/or involve interaction with Indigenous Australian communities or their representatives.

The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the Racial Discrimination Act 1975. This vacancy is only available to Aboriginal and/or Torres Strait Islander people.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see:

For more information:

Louise, 02 6276 0158

Position number:

Vacancy N.N. 10707780

Agency website:

Commonwealth Ombudsman website